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Wolfe Law Group Integrates Freshbooks Online Invoicing

Posted on February 22, 2010 by in Alternative Billing, Great Client Service

We’re happy to announce the integration of Freshbooks.com into our billing process, providing a seamless and transparant way for clients to receive and view their legal bills.

How Do You Access It?

If you’re a client, you should have received an invitation email from billing@wolfelaw.com. Click on the link through that email and set up your username and password, and from there, you’ll see your open and paid invoices. It’s really that easy.

The login page for our new online billing center can be accessed here: https://wolfelawgroup.freshbooks.com/

What is Freshbooks?

Freshbooks is an industry leading Web 2.0 App for online invoicing. Instead of sending our clients paper invoices, with pages and pages of timesheets, we’re now able to send those invoices and timesheets via email.

Not only is the invoice instantly accessible to the client, but the online billing center keeps a historical record of the invoices. Clients can view open and paid invoices, and can run different reports to see how much they’ve spent on any given legal matter.

For those clients who rather receive paper invoices, the Freshbooks system sends the invoice via ordinary mail.

Why We Did It & What It Means to Our Clients

If there is one thing businesses loathe about attorneys (and rightfully so), it’s the money spent with the law firm. In large part, business dislike a few things:

- Law firms sell a service, and its difficult to see what is being purchased;

- Law firms have inconsistent billing practices, where invoices are delivered only periodically, and sometimes request huge payments

- Businesses have difficulty predicting and budgeting the costs of a legal matter.

Our new online billing center advances our efforts to combat these issues. Each invoice explains the work performed during the invoicing period in detail, and with 24/7 access to client billing histories, the cost of the legal matter are made transparent.

To help businesses budget and predict the costs of litigation (in addition to Alternative Billing Methods), we send invoices out once every three weeks. It’s like clock-work, and it ensures that you know exactly what is happening on your case and how much it is costing.

Want To Use Freshbooks For Your Own Business – Go Through Us

Freshbooks is an affordable and useful web 2.0 tool for businesses. Not only does it help us bill more efficiently, but it could help many of our clients and readers who send invoices as part of their business.

So, if you do go to the Freshbooks homepage, and like what you see – please mention Wolfe Law Group when you sign up.

2010 Marks 5 Years Running: Wolfe Law Group Refuses to Raise Rates

Posted on February 1, 2010 by in Great Client Service

Another year is crossed off the calendar, and Wolfe Law Group clients can again rest easy knowing that their legal fees won’t increase. On January 1, 2010, our firm celebrated its 5th year of not raising its billing rates.

Folks, we’ve never raised our billing rates on a client.

Think we’re going out of our way to brag about this? Think again. It’s almost a tradition in the legal profession for firms to annually raise rates on their clients.

Even the turbulent economic client isn’t enough to stop firms from raising rates. Reports and surveys are abound certifying that firms are raising rates on clients in 2010. Take a look:

We’ve said it a thousand times: Wolfe Law Group is different. Is your company ready for an attorney/client relationship that appreciates you? That’s focused on results? That understands the bottom line?

Happy New Year to our clients. And don’t worry – at Wolfe Law Group, we’re sticking to our original agreement with you.

Use Skype To Talk To Your Attorney Fast

Posted on January 13, 2010 by in Great Client Service, Web Updates

We have a secret to share: we’ve been using Skype for over years now to communicate with the folks in our office. It only recently dawned on us that our clients and folks thinking about hiring us could get in touch with us on Skype, too. (Sorry).

Anyone who has used Skype will go on and on about how great of an application it is. You can make regular phone calls through the app, video conference, or just chat. It is a great way to get in touch with our attorneys because they’re online all day long, and if they step away from their desk or are on the other line, you’re message will be sitting there when they get back.

If you go to any of the attorney’s bio pages on our website there is now a button that shows when the attorney is on or offline. Just click on that button to send them a message through Skype. It’s that simple.

We’d love to hear from you, and to put you on our list of contacts. It’s just another way we can reach out to clients and underline the difference between us and those folks in the skyscrapers.

Don’t have Skype? It’s a free download for Macs (yay) and PCs (yuck).

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Wolfe Law Group Cares About Contractors!

Posted on September 4, 2009 by in Great Client Service, Our Community

Attorney Scott Wolfe, Jr. always takes the time to provide information to contractors on the Wolfe Law Group website. Recently, Wolfe has focused on licensing and insurance issues that contractors face. To read these blogs, please click on the links below. Enjoy!

Is Your Contractor’s or Subcontractor’s Certificate of Insurance Worthless? by: Scott Wolfe, Jr

For more information about these topics and the firm please visit Wolfe Law Group’s website.

Big City Living with Clients In Mind

Posted on May 26, 2009 by in Great Client Service

Take a look around, most law offices are located in the heart of a city’s downtown in large skyscrapers. Generally speaking, finding parking is nearly impossible and simply finding the office location can be daunting.

Wolfe Law Group, with offices in New Orleans, LA and Seattle, WA are located in neighborhoods just outside of the hustle and bustle of downtown, which makes traffic, parking and finding our office less stressful.

WLG New Orleans is located uptown on Prytania Street within walking distance from great restaurants, the street car on St. Charles Avenue and Audubon Park. Aside from being in a great location, the office has ample parking outside. The office space once upon a time was a private residence. The charm of New Orleans is embraced by the office’s exterior and interior, making clients and colleagues feel as though they are right at home.

WLG Seattle is located in an area approximately 2 miles South of Downtown, know to locals as SoDo. SoDo is an industrial area with many construction related businesses. Now, SoDo has more to offer than meets the eye. Within one mile of WLG, you will find Starbucks’ headquarters and both the baseball and football stadiums, home to the Seattle Mariners and Seahawks. The majority of law firms in Seattle are located downtown in large corporate buildings. WLG’s location is convenient, intimate and accessible and gives client’s the option to “drive right up and come on in!”

WLG’s locations reinforce the firm’s dedication to being accessible to our clients. Choosing both locations with our clients’ needs in mind, sets WLG apart from many other law firms.

Technology: An Asset to Wolfe Law Group

Posted on May 5, 2009 by in Great Client Service

Technology is at the heart of Wolfe Law Group’s daily activities. As a technology based law firm, WLG enjoys many advantages with regard to productivity levels, communication with clients and accessibility of staff members and attorneys.

For example, WLG’s database provides all staff members with the option to work remotely from home or on the road. This truly embodies the firm’s priority to always be there for clients. Each staff member can navigate with ease around the database, allowing the firm to stay up to date on case information and individual files.

Attorney and member of WLG, Doug Reiser believes that the firm’s focus on technology puts them in a unique position in the legal profession. Reiser states,

Being at the forefront of technological advancements in the work place contributes to our company’s organizational skills and high levels of productivity. WLG only uses Apple products and the majority of our employees use an iPhone which provides them with access to the database program, email and files from anywhere outside the office.

WLG is a paperless firm. With the ability to fax through a cable connection, and the use of a file server and database, WLG is not only saving our client’s money on supplies used to further their cases, but we are helping the environment. Having an on-line server to access important documents and share internal information keeps WLG organized and informed.

Each staff member is encouraged to publish information on the world wide web. WLG’s website, www.wolfelaw.com features up to the minute blogs about our firm’s daily activities, news that is relevant to the construction, business and legal industries as well as general information about the firm. Research and writing are fundamental skills for a professional in the legal field. WLG utilizes on-line resources to fine tune those skills and to open up the lines of communication between our clients and colleagues.

As technology continues to grow and expand at a rapid rate, so will WLG. WLG’s dedication to remain at the forefront of technological advancements puts the firm in a position to provide the best legal service possible.

A Small Firm with Big Advantages

Posted on March 24, 2009 by in Great Client Service

images3Wolfe Law Group is not your average law firm, among other things, we are smaller in overall size. However in light of the on-going corporate failures and bailouts, our size is turning out to be an advantage for our company’s success and for our clients.

Lets begin from within, Wolfe Law Group’s company culture is based off of the small size of the firm. All of the employees at Wolfe Law Group are in constant communication with each other and work very close together. This sense of team work and cohesiveness translates to the employees’ personal lives.

Wolfe Law Group was featured in the New Orleans City Business Magazine, as one of the Best Places to Work in 2008. Douglas Reiser, one of Wolfe Law Group’s attorneys, spoke about the employees’ relationship with one another in the article.

“We’re close, and we’re able to work and play together. If anyone in the firm gets married, every single person at the firm will be at the wedding. And that’s even if it is a small wedding.”

Trusting the people you work with increases a firm’s overall efficiency as responsibilities are delegated without hesitation. Staff members and attorneys are fully aware of the strengths of the individual’s working at Wolfe Law Group and delegate tasks accordingly in order to produce excellent work in an efficient amount of time.

Every employee at Wolfe Law Group is familiar with clients and client cases. Of course, the level of familiarity depends on the employee, however, open lines of communication aim to keep everyone “in the loop.” Familiarity and a cohesive knowledge base contributes to our firm’s accessibility to clients and colleagues.

Now moving on to a more obvious advantage- the fewer people a company has to pay, the lower overhead costs a company will have which makes the cost of service cheaper to clients. Wolfe Law Group can do more for less!

For more information about what Wolfe Law Group can do for you, contact Jessica Hunter at jessica@wolfelaw.com.

Wolfe Law Group’s Clients are the Backbone of the Company’s Business and Success

Posted on February 27, 2009 by in Great Client Service, The Fanclub

images2Starting a small business is incredibly rewarding, but at the same time equally as challenging. Founding member, Scott Wolfe Jr. embraced the challenge over three years ago during a time when New Orleans was in need of hard working, focused individuals.

“I opened the doors of Wolfe Law Group almost immediately after the storm, when New Orleans was entrenched with insecurities about the city’s well being and the future of individual residents.” States Wolfe. Today, Wolfe Law Group, like the fine city of New Orleans is thriving.

As a boutique firm, going on its fourth year of active business, Wolfe Law Group credits the success and growth to clients who over the past few years have inspired employees and trusted in Wolfe Law Group’s services. “It is apparent from the first day that I began working here that Wolfe Law Group’s clients are they key to the company’s success.” States Seth Smiley, Wolfe Law Group’s law clerk who has been with the firm for almost three years and plans to continue his career with the company as an attorney starting this summer.

Many clients have been with Wolfe Law Group from the start of the company in 2005. Being the base of Wolfe Law Group’s growth, a bond is created between the employees at Wolfe Law Group and clients, both old and new. A top priority of the employees at Wolfe Law Group is familiarity with clients and legal procedure as well as overall accessibility. Clients have a vested interest in the well being of the company and Wolfe Law Group always takes the necessary steps to keep clients updated and involved in their cases.

If you are a client that wants to show Wolfe Law Group how much you love them, please email jessica@wolfelaw.com to request a Client Satisfaction Survey. If you choose to remain anonymous, please print and mail the filled out survey to: 3232 1st Ave South, Seattle, WA 98134. For those clients who would prefer to see their names or the names of their companies on Wolfe Law Group’s fansite, then you can either mail the survey to the address above or email the form to jessica@wolfelaw.com- don’t forget to identify yourself!